FAQ'S
1. What payment methods do you accept? We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. Choose your preferred method during checkout.
2. How long does it take to receive my order? The delivery time may vary depending on your location and the shipping method chosen during checkout. Generally, orders are processed within 1-2 business days. You can find more specific shipping information on our website.
3. Do you offer international shipping? Yes, we offer international shipping to many countries. During checkout, you'll be able to select your country to see if we can deliver to your location.
4. Can I track my order? Absolutely! Once your order is shipped, we'll provide you with a tracking number. You can use this number to monitor the progress of your delivery.
5. What is your return and exchange policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your t-shirts, we offer a 30-day return and exchange policy. Please review our Returns & Exchanges page on our website for more detailed information.
6. Are your t-shirts ethically sourced and environmentally friendly? Yes, we are committed to ethical and sustainable practices. Our t-shirts are made from high-quality materials and sourced from suppliers who prioritize environmental responsibility and fair labor practices.
7. Can I customize t-shirts with my own designs? Yes if you can provide
8. How do I contact customer support? If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us via email at treadweartshirts@gmail.com We strive to respond to all inquiries within 12 hours.
9. Do you offer discounts or promotions? Yes, we occasionally run special promotions, discounts, and sales events. To stay updated on the latest offers, sign up for our newsletter or follow us on social media.
10. What sizes are available for your t-shirts? We offer a range of sizes to cater to different body types. You can find size information on each product page.
11. Can I cancel my order after it has been placed? We aim to process orders as quickly as possible. If you wish to cancel an order, please contact our customer support team immediately. Cancellations may be possible if the order has not been shipped yet.
12. How do I care for my t-shirts? To ensure the longevity of your t-shirts, follow the care instructions provided on the garment's label. Generally, machine wash in cold water, inside out, and avoid using bleach or harsh detergents. Tumble dry on low or air dry to preserve the fabric's quality.
If you have any other questions or need further assistance, please don't hesitate to contact us. Our team is always ready to assist you!