Return Policy
TreadWear T-Shirts Return Policy:
Thank you for shopping with TreadWear T-Shirts We are committed to ensuring your satisfaction with our products. If, for any reason, you are not entirely happy with your purchase, we offer a hassle-free return policy to make your shopping experience as smooth as possible. Please read our return policy guidelines below:
1. Eligibility for Returns: You may initiate a return within 30 days from the date of delivery for all regular-priced t-shirts. To be eligible for a return, the t-shirt must be unworn, unwashed, and in its original condition with all tags and labels attached.
2. Non-Returnable Items: The following items are non-returnable:
- T-shirts purchased during clearance or promotional sales.
- Customized or personalized t-shirts with custom text, graphics, or designs.
- T-shirts that have been damaged, soiled, or altered after delivery.
3. Size Chart: We provide a detailed size chart on our website to assist you in finding the perfect fit for your t-shirt. Please refer to this size chart before making your purchase to ensure you select the right size. If you have any doubts or questions about sizing, feel free to contact our customer support team for assistance before placing your order.
4. How to Initiate a Return: If you need to return a t-shirt, please follow these steps:
- Contact our customer support team at [ treadWeartshirts@gmail.com ] within 30 days of receiving your order to initiate the return process.
- Provide your order number and the reason for the return.
- Our customer support team will guide you through the return process, including the return shipping address and any necessary instructions.
5. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and ensuring the package is properly packaged to avoid damage during transit. TreadWear T-Shirts is not responsible for lost or damaged items during the return shipping process.
6. Refund Process: Once we receive and inspect the returned t-shirt, we will process your refund within 7 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your financial institution to reflect the refund in your account.
7. Exchange Option: If you need a different size or design, you have the option to exchange the returned t-shirt. Please specify the desired size or design when contacting our customer support team for the return process. Any price differences between the exchanged items will be settled accordingly.
8. Defective or Damaged Items: In the rare event that you receive a defective or damaged t-shirt, please contact our customer support team immediately. We will arrange for a replacement or a refund at no additional cost to you.
9. Cancellation Policy: If you wish to cancel your order before it is shipped, please contact our customer support team as soon as possible. We will do our best to accommodate your request.
Please note that our return policy is subject to change without notice. We advise customers to review the return policy on our website before making a purchase.
If you have any questions or need further clarification, don't hesitate to contact our customer support team. We are here to assist you and ensure you have a positive shopping experience with TreadWear T-Shirts.